Off Topic – Comcast Sucks II

A while ago I expressed my dissatisfaction with Comcast. Late this summer as football season approached I reluctantly signed up for internet and cable TV service. During the three months I’ve been back with them I have had at least three HBO outages (they cut me off), zero correct bills and woeful customer service. I should disclose that internet service has been good, so that’s nice. The worst part though is dealing with inadequate customer service. It isn’t the rep’s fault, the organization keeps a pool of phone jockeys to deal with routine technical and billing issues, then keeps the customer at arm’s length when it comes to more complicated problems. It’s similar to the phone-hell switch board process you go through just trying to reach a live person. Once you get through you have to explain every detail only to be told that a supervisor will have to be advised of the problem and they will work on it. Bullshit. Once I did speak with a supervisor and was promised a follow up call about my issue but I never got the call. The latest billing error doubled my monthly bill and the rep told me there was a note in my record stating that a supervisor had been contacted to authorize the correction but guess what, the supervisor never made the authorization. I have no doubt that I’m on their “black list” of people to fuck with. Die Comcast, just die.